Cynthia Easter, 5th March 2007
All our technicians undergo a comprehensive training programme to ensure their technical knowledge and customer service skills meet the high standards required by PC Service.
Andrew, has been a technician with us for 5 years and has recently been awarded our annual PC Service Consultant of the Year award for his outstanding customer service skills. One of Andrew's recent highlights was helping a 78 year old lady speak to her grandchildren in Australia.
'I set up her PC and installed a web cam so that her family could see her. When everything was ready, we made a test call. As her family also had a web cam, Shirley could see her grandchildren online and being able to communicate with them in this way, was more than she had ever dreamt of. She was absolutely overwhelmed'.
Andrew particularly enjoys finding out about new technology before it is released to the market.
'At PC Service, we get to hear about the latest software and learn how to use it before everybody else does, keeping me ahead of the game!'
If you interested in joining our team of technicians, please e-mail your CV to careers@pcservicegroup.co.uk.