I work from home, so connectivity and functionality of my laptop and other IT equipment is of paramount importance. Twice in the past couple of months I have encountered problems which I could not (in my very limited prowess !) fix, so turned to PC Service for help. The operator scheduled an immediate appointment, and in both cases a polite and competent technician – Jerry – arrived bang on time and quickly sorted out the problems. Although your service is by no means ‘cheap’, in my view you provide good value for money. I am sure that you hear mostly complaints from your clients; sadly this is the nature of working in the service industry. Ergo, I wanted to ensure you were aware of how pleased I was with your firm’s services, the technician in particular. Sincerely.